Frequently asked questions:

What do you charge for freight ??
Where are you located?
How long have you been in business?
How long does it take to get my order ?
What if my order arrives damaged?
Can I track my package?
Can I change my order ?
How long are these prices good for ?
Do you add sales tax ?
Will a local dealer service a machine purchased from Hartsdalefabrics.com?
What is your Return Policy ?

Currently, we charge $ 8.50 for any items up to $ 49.95
After that we charge $12.00 and that's it. No handling fees.
So, the more you shop the more you save.

Of course, all items may be picked up in-store with no freght charges at all.

Where are you located?

Our store address is:  Hartsdale Fabrics   275 S. Central Ave, Hartsdale , NY  10530-3123   (914) 428-7780

 We are a family owned and operated business operating since 1970.
 We have a full time retail business and do not operate out of a warehouse or garage.
 It is because of this that we can truly offer full service.

We process all orders paid on-line within 2 business days. Unless otherwise indicated on the product page, orders usually ship within two business days of being placed. Back ordered items will be shipped as soon as possible. Some items are drop shipped directly from the distributor / manufacturer.

If you received your order and it is damaged, call or e-mail us immediately. If your order is being delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.

Do not damage or cut up any packaging materials !  Required as proof of claim.

If you included an e-mail address with your order, you’ll automatically get an order confirmation complete with your order number. In addition, most orders will get an e-mail with tracking information when the order ships. Because we still have a few vendors that do not use computers in their operations, tracking numbers are not e-mailed for 100% of orders at this time. If you have concerns about the status of your order, please call or e-mail us.

Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, changes cannot be made to your order once it is complete. If you want to add to your order, simply place a new one. Call us for help if your order contains an error.

The current price is on the website. However, our prices are subject to change without notice, depending on our supply.

          We are required by the State of New York to collect sales tax on any
          product sold within the State of New York.
          Our current sales tax rate is .07375 %

Dealers are not under any contractual obligation to provide free service. We will service and re-deliver any home machines we sold within the continental U.S. needing warranty service within the first 30 days at our cost.
Brother Sewing machines may be brought to any Brother Authorized Service Center and will be serviced under the warranty program as represented by Brother.
 Find Authorized Center.